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An account can be transferred in person or in writing by mail or email. To transfer an account the active account must have a zero balance. The deposit may be different when transferring. If it is higher, the difference must be paid at the time of transfer. If it is lower, the difference will be credited to the new account. An Activation fee is required. ACTIVATION FEE (NON-REFUNDABLE): • Activation Fee (next day): $57.00 • Activation Fee (same day): $98.00 Applications and fees must be received by 2:30 p.m. for a same day turn-on IN PERSON: Bring the required information into a Customer Service Center near you. Please include the following information: • Billing name on the account (only one name on the account) • Service address • Mailing address • Contact phone number • Date you want the service to begin • Valid I.D. upon request • A copy of your signed lease if you are renting-must be signed by owner and renter • Third parties opening an account must provide the same information • Payment of fees (activation fee, deposit, any unpaid balances or fees on an existing or previous account must be paid in full prior to opening a new account) BY MAIL: Please send to: Pasco County Utilities P.O. Box 2139 New Port Richey, FL 34656-2139 Please provide the following information: • Billing name on the account (only one name on the account) • Service address • Mailing address • Contact phone number • Date you want the service to begin • Valid I.D. upon request • A copy of your signed lease if you are renting-must be signed by owner and renter • Third parties opening an account must provide the same information • Payment of fees (activation fee, deposit, any unpaid balances or fees on an existing or previous account must be paid in full prior to opening a new account)
View: Current Rates, Fees, and Charges Effective October 1, 2019. Please Note: Deposits are held in a non-interest bearing account (Pasco County Ordinance Section 110-38(d)). The deposit will be credited to the account after 24 consecutive months of on-time payments and no returned checks; or, if the account is closed, the deposit will be applied to the bill. Any credits will be mailed to the person whose name is on the account after the final read.
Please allow five (5) business days for your online application to be received and reviewed. Once reviewed, you will receive an email with instructions on how to make a payment for any applicable fees and/or deposits.
Accounts must be closed either in person or in writing three business days prior to the date of termination. If the request is not received in this manner, the account holder is still responsible for the account. Accounts cannot be closed over the phone. Accounts can be closed by visiting a Customer Service Center near you. An email may also be sent to request a discontinuation of services to: email@example.com Please provide the following information: • Name on the account • Account number • Customer number • Service address • Forwarding address • Date that you are requesting the service be stopped • Contact telephone number A request for termination of services must be received three (3) business days prior to the date of termination. A final read will be taken on your meter and a final bill will be sent to your forwarding address. If you have a deposit on the account, it will be applied to the charges. Credits will be mailed to the customer after the final read.
Emergency Telephone Number (AFTER-HOURS EMERGENCY REPAIRS ONLY):(727) 847-8144
Please contact the Pasco County Utilities Customer Information and Services. View hours of operation and contact information.
A calibration of your meter may be requested in person or in writing. If requested, the meter will be removed and replaced with a different meter, and calibration testing will be performed on the old meter.
The meter is bench-tested with three different volumes of water, and the accuracy is recorded. If the meter's accuracy is within 98.5 percent to 101.5 percent, the meter's accuracy is considered good, and the customer is charged $193.00 for the calibration test.
If the meter is reading higher than 101.5 percent, the customer is given credit for the high consumption and not charged for the meter calibration.
If the meter is reading low, but within the acceptable range of 98.5 percent, then the customer is billed for the meter testing service with no adjustments to the consumption charges.
If the meter is on the house, the County is responsible for the meter and the connections only.
The County is not responsible for waterlines on the customer's property leading to a meter on the house.
Please trim the bushes to allow access to the meter. Also follow any water use restrictions for irrigation.
View - Payment options and online payment information.
View Steps to Reconnect Services.
You may elect to have your water service turned off at the meter on a vacation temporary turn-off. This request must be made in writing or in person. The fee is $57.00 to turn off the water and $57.00 to turn on the water. A minimum monthly bill will continue to be charged. Please provide three (3) business days notification. Please provide the following information: • Name on the account • Account number • Customer number • Service address • Mailing address (if different than service address) • Date that you are requesting the service be stopped (or started if returning) • Contact telephone number PLEASE SPECIFY THIS IS A VACATION TURN OFF (different than close account) When you are ready to return, another request must be made in writing to turn the water back on at least three (3) business days prior to your return. Bring the above information into a Customer Service Center near you. You may also email your request to: firstname.lastname@example.org
Project Round-Up is a voluntary financial donation program providing the opportunity for Pasco County Utilities (PCU) customers to assist those in need by rounding up their monthly water/sewer bill to the nearest dollar.
Example: If a water/sewer bill is $45.50, and the customer chooses to participate in the program, the amount paid will round up to $46.00. Project Round-Up will recieve $0.50 and $45.50 will be paid towards the water/sewer bill.
Check the Round-Up box each month on either your paper bill or when paying a bill online. Customers making payments by Electronic Funds Transfer currently do not have this option. All funds donated are distributed by the Human Services Division. Funding remains in Pasco County to serve PCU customers in most need of support with their water/sewer bill.
To apply for assistance please contact the Pasco County Human Service Division for further information.
All funds donated are distributed by the Human Services Division. Funding remains in Pasco County to serve PCU customers in most need of support with their water/sewer bill. For additional details about funding distribution, or to apply for assistance, please contact the Pasco County Human Service Division.
All funds donated are distributed by the Human Services Division. Funding remains in Pasco County to serve PCU customers in most need of support with their water/sewer bill. To apply for assistance please contact the Pasco County Human Service Division for further information.
Payments made on an account in a timely manner are the responsibility of the account holder. There are several different ways to make a payment, many that provide same day confirmation that a payment has been made. View all payment options.
Please enter all numbers, including leading zeroes. These numbers are located on the top right of your utility bill statement.
Companies that offer "free" home water tests may be trying to sell you water treatment products you don't need. Be suspicious if you're told that an in-home test has detected pollution or contamination in your water. In-home tests are rarely able to detect harmful substances. Tests that make tap water "change color" may make it appear your water is unhealthy when it's perfectly safe.
Pasco County Utilities constantly tests and treats the water before it is provided to its customers to make sure it is superior to all federal requirements for safe drinking water. It is our constant goal to provide our customers with a safe and dependable supply of drinking water.
If you have any questions about water quality, call (727) 847-8131, Monday through Friday from 8 a.m. to 5 p.m. Or, click the link below to download the most recent water quality report for your service area.
Find your water quality report
Find your water quality report
Water that has remained in the pipes too long may begin to pick up off-tastes, odors, or discoloration. In addition, the gradual breakdown or loss of the disinfecting agent from the water can eventually require that the water be flushed from the system in order to maintain its safety for consumption.
Hydrant flushing tends to be more common in neighborhoods that have relatively low water usage compared to the water supply infrastructure. In order to serve growing populations, public utilities plan and build water supply infrastructure in anticipation of projected demand. In some areas of Pasco County, the piping that had been installed to keep pace with growth is currently oversized compared with demand. Without that expected demand, the water “ages” in the pipe, and its quality deteriorates to a point that it cannot be delivered for public consumption. As a result, flushing operations are sometimes necessary in order to ensure the continued delivery of safe, high-quality drinking water to our citizens.
Pasco County Utilities remains committed to prudently managing water resources and protecting the health of our communities.
First time users must register to pay online and review account information. Go to our website at www.pascoeasypay.com and complete the registration page.
Click “Login” then “Register”. Your registration will be processed immediately and a Verification Link for your initial login will be emailed to the email address you enter. In that email, to complete your verified registration, click on the blue hyperlink (https://pascocountyfl.net/default..). The hyperlink will direct you to the login page of your new registered account to enter your Username and Password. You may begin making online payments with your first login. If you do not see this email in your Inbox, please check your Junk or Spam folder.
If you do not receive the email, please review the information submitted.If you require assistance, please contact Utilities Customer Information & Services at (727) 847-8131.