Customer Information & Services

"Focused on Service, Committed to Excellence"

Customers are our number one priority. We are committed to accessible, professional, communications with our customers in a timely and efficient manner. Pasco County Utilities Customer Information & Services manages customer relations and information for Utilities as well as billing and payments for water/sewer accounts, streetlight accounts, landfill, grease, sludge, reclaimed water, laboratory and solid waste accounts.

In addition to direct customer contact through the branch offices and telephone centers, other major functions include monthly meter reading, dispatch services for water operations, intake services for utility risk management claims as well as management of billing wholesale water and wastewater services to other entities within the utility’s service area.